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Installation hangs, ptools v.24.0 on Mac OS X Catalina 10.15.7

asked 2020-10-01 10:41:31 -0500

gpharhay gravatar image

updated 2020-10-01 10:43:13 -0500

Hi,

I'm trying to install ptools (pathway-tools-24.0-macosx-tier1-install.dmg) on my MacBook Pro 16 with multiple TB available on the SSD --- space isn't an issue. Installing on a ptools naive computer (it's new). Using default installation directories. Installation hangs at

"Installing" screen -- Please wait while Setup installs Pathway Tools on your computer --- Installing Unpacking files ---

The blue install bar completely fills its horizontal extent

Clicking on the "Next >" button does nothing. Suggestions?

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answered 2020-10-05 11:05:27 -0500

Can you please provide me additional information:

      * Which configuration of pathway tools are trying to install?
      * Can you please send me your bitrock_installer.log from
        your tmp directory?
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* Which configuration of pathway tools are trying to install? *I'm not sure what you mean, OSX? * Can you please send me your bitrock_installer.log from your tmp directory? * Yes, there are two types of bitrock_installer logs, the first generated when there are no pathway-tools and ptools-local in my home directory (bitrock_installer.log) and the second, ( bitrock_installer_XXXXX.log) created after an unsuccessful attempt to install. The first log file is smaller than the second as the second has a whole bunch of restore stuff. I'll copy and paste the first below: Log started 10/06/2020 at 13:13:40 Preferred installation mode : osx Trying to init installer in mode osx Mode osx successfully initialized Preparing to Install Preparing to Install Unpacking files Unpacking files Executing /Users/Greg.Harhay/pathway-tools/aic-export/pathway-tools/ptools/24.0/install/config-ptools /Users/Greg.Harhay Uninstalling Files Uninstallation completed

gpharhay gravatar imagegpharhay ( 2020-10-06 16:25:54 -0500 )edit

Can you please send me the second log?

anamika gravatar imageanamika ( 2020-10-06 16:39:20 -0500 )edit

Log started 10/07/2020 at 15:17:25 Preferred installation mode : osx Trying to init installer in mode osx Mode osx successfully initialized Preparing to Install Preparing to Install Unpacking files Error setting ownership for /Users/Greg.Harhay/pathway-tools/rollbackBackupDirectory/Users Unpacking files Executing /Users/Greg.Harhay/pathway-tools/aic-export/pathway-tools/ptools/24.0/install/config-ptools /Users/Greg.Harhay Uninstalling Files Restoring /Users/Greg.Harhay/pathway-tools/aic-export/Readme.html... Restoring /Users/Greg.Harhay/pathway-tools/aic-export/aic-init.lisp... Restoring /Users/Greg.Harhay/pathway-tools/aic-export/aic-install... Restoring /Users/Greg.Harhay/pathway-tools/aic-export/enzyme/EC-NUMBERS.ocelot... Restoring /Users/Greg.Harhay/pathway-tools/aic-export/go/go.ocelot... Restoring /Users/Greg.Harhay/pathway-tools/aic-export/mysql/pgdb-schema.sql... Restoring /Users/Greg.Harhay/pathway-tools/aic-export/mysql/web-accounts.sql...

gpharhay gravatar imagegpharhay ( 2020-10-07 15:23:57 -0500 )edit

My colleague has a Mac with Catalina and he installed tier1 on it without any issues. Can you please try to install once more?

anamika gravatar imageanamika ( 2020-10-07 16:36:59 -0500 )edit

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Asked: 2020-10-01 10:41:31 -0500

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Last updated: Oct 05